Returns & Exchanges
We want you to love your fresh, handmade products, but if something isn't quite right, we accept returns on items within 90 days of purchase with a receipt. Whether you shopped online or in-store, we are committed to ensuring your skin and hair are perfectly happy.
Check Your Freshness
Ensure your product is at least 75% full and within its expiration date to be eligible for a full refund or exchange.
Gather Your Proof
Locate your original paper receipt, tax invoice, or order confirmation email to verify your purchase details.
Choose Your Method
Visit any local Lush boutique for an immediate exchange, or contact our Customer Care team to generate a prepaid shipping label for mail-in returns.
Receive Your Refund
Once processed, your refund will be issued to the original payment method within 5-10 business days, or you can opt for a digital gift card for instant use.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing